FAQs
What is the return policy?
Every order from us has a 30-day return and refund guarantee, which entitles you to claim a return, refund or replacement within 30 days of receiving your items.
What are the shipping options?
Raytice currently ships small and medium sized orders by international couriers.
When will I receive my order?
We will ship the products within 5-7 working days after you place your order.
What do I do if I never received my order?
If have any problem，please contact email:contact@raytice.com to our Service center
What do I do if I received a defective order?
You can post fault item back to our warehouse.
You need to confirm the correct address with our Customer Service:contact@raytice.com. After we receive and inspect the item, Customer Service will issue you a full/ partial refund within 1 - 2 business days.
Notice: You shall bear all shipping costs, including the initial shipping cost to send you the item.
How do I make changes to an order I’ve already placed?
You can cancel the wrong order and make a new order.
How do I contact your company if my question isn’t answered here?
Please feel free to contact our customer sevice email:contact@raytice.com
Where do you ship?
We currently ship everywhere in the U.S, Canada, UK and Germany.
How can I track my order?
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours).