Thank you for choosing Raytice products. We value the trust and confidence you have placed in us, and we aim to provide you with high-quality products that meet your expectations. To ensure your satisfaction, we have outlined our Warranty Policy below.
Warranty Coverage:
Raytice offers a limited warranty on all our products against defects in materials and workmanship under normal use. The warranty period starts from the date of purchase and is valid for 1 years. During this period, we will repair or replace any product that proves to be defective, at our discretion.
Exclusions:
Please note that our warranty does not cover damages caused by:
- Misuse, abuse, or improper handling of the product.
- Accidents, unauthorized repairs, modifications, or alterations.
- Acts of nature, such as fire, flood, or lightning.
- Normal wear and tear, including scratches, dents, or fading due to regular use.
Warranty Claim Process:
If you believe your Raytice product is defective and within the warranty period, please follow these steps:
- Contact our Customer Support team via email(contact@raytice.com) or phone, providing detailed information about the issue and proof of purchase.
- Our team will guide you through troubleshooting steps or request further information to assess the problem.
- If the issue cannot be resolved remotely, we may ask you to return the product for inspection and repair.
- If the product is found to be defective under warranty, we will repair or replace it free of charge, including return shipping costs.
Limitations:
Our warranty is non-transferable and applies only to the original purchaser. Proof of purchase, such as a receipt or order number, will be required for warranty claims. Products repaired or replaced under warranty will continue to be covered for the remaining duration of the original warranty period.
Disclaimer:
Raytice shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products, even if advised of the possibility of such damages.
Please note that this Warranty Policy is subject to change without prior notice. For the most up-to-date information, please visit our website or contact our Customer Support team.
If you have any further questions or concerns regarding our Warranty Policy, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you.
Sincerely,
The Raytice Team