At Raytice, we strive to provide our customers with the best shopping experience. We understand that there may be instances where you may need to return or exchange your eyewear. This Return Policy outlines the guidelines and procedures for returning or exchanging products purchased from our website.
Eligibility for Returns:
- Only products purchased directly from raytice.com are eligible for returns.
- The product must be in its original condition, including all packaging, accessories, and documentation.
- Returns must be initiated within 30 days of the purchase date.
Returns Process:
To initiate a return, please contact our customer service team via contact@raytice.com.
- Provide your order details, reason for return, and any supporting information.
- Our customer service team will guide you through the return process and provide you with a return authorization number (RA#).
- Please ensure that the product is securely packaged to prevent damage during transit.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the product.
- Raytice is not liable for any lost or damaged packages during the return shipment
Refunds:
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed using the original payment method within 3 days.
- Refunds may take additional time to reflect in your account depending on your bank or credit card provider.
Exchanges:
- If you wish to exchange your eyewear for a different style, color, or prescription, please follow the returns process outlined above.
- Once the return is approved, you can place a new order for the desired product on our website.
Non-Returnable Items:
- Prescription lenses that have been customized to your specific prescription cannot be returned or exchanged.
- Special promotions, clearance items, or final sale products are also non-returnable.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service team immediately.
- We will arrange for the return of the product and provide a replacement or refund, depending on availability and your preference.
We reserve the right to modify or update this Return Policy at any time without prior notice. It is recommended that you review this policy periodically for any changes.
If you have any further questions or concerns regarding our Return Policy, please don't hesitate to reach out to our customer service team(contact@raytice.com).
Thank you for choosing Raytice.